Legal
COD Policy
How Cash on Delivery and the booking advance work.
How COD works
- On Cash on Delivery (COD) orders, a small booking amount is collected online at checkout to confirm the order, and the remaining balance is collected in cash at the time of delivery.
- The amount payable on delivery is always the order total minus (-) the booking partial amount already paid. The exact split is shown at checkout, on your order page, and on your invoice.
Delivery payment
- Please keep the balance amount ready in cash when your order is out for delivery. Our courier collects it at the doorstep.
- Once the balance is collected, your order is marked fully paid.
Cancellations & the booking advance
- If you cancel before the order is dispatched — and within the cancellation window (until 11:59 PM IST on the day you order) — the booking amount is refunded to your original payment method.
- If a delivery is refused, returns to origin (RTO), or cannot be completed because you are unreachable, the partial COD amount is non-refundable as retained to cover shipping and handling costs already incurred.
- In the case of a damaged or defective shipment, our team reviews each case individually and will refund or replace as appropriate.
Returns, refunds & support
- Eligible returns and refunds follow our Returns and Refund policies. Refunds of the booking amount, where applicable, are processed to the original payment method.
- For help with a COD order, contact us at support@gizmorac.com or +91 78277 85761.
